LAC+USC Medical Center Earns Coveted “LGBTQ+ Healthcare Equality Leader” Designation

WASHINGTON D.C. Mar 28 – Today, the LAC+USC Medical Center received the designation of “LGBTQ+ Healthcare Equality Leader” for the Human Rights Campaign Foundation’s 15th anniversary edition of the Healthcare Equality Index (HEI), earning an exemplary evaluation score of 100. HEI, the nation’s foremost benchmarking survey of healthcare facilities on policies and practices dedicated to the equitable treatment and inclusion of their LGBTQ+ patients, visitors and employees, had a record 906 healthcare facilities who actively participated in the 2022 HEI survey, with 496 of those earning an “LGBTQ+ Healthcare Equality Leader” designation.

“We are very pleased to be a recipient of the 2022 LGBTQ+ Healthcare Equality Leader designation. Our healthcare professionals take great pride in providing world-class care and helping to advance the level of care equality to our LGBTQ patients and their families, “ said Jorge Orozco, Chief Executive Officer of LAC+USC Medical Center.

“LAC+USC Medical Center is proud to provide high quality, patient-centered healthcare to our LGBTQ community, and to be a place of work where our staff thrive as their authentic selves,” said Brad Spellberg, Chief Medical Officer of LAC+USC Medical Center.

“Every person deserves to have access to quality healthcare, be respected and heard by their doctor, and feel safe in the facility where they are receiving care. But LGBTQ+ people are often subject to discrimination in all spaces, including healthcare facilities, which leads to members of the community avoiding care and anticipating our voices will not be respected in an incredibly vulnerable environment,” said Tari Hanneman, Director of Health & Aging at The Human Rights Campaign. “The Healthcare Equality Index, at its core, strives to ensure LGBTQ+ people are protected and affirmed by their healthcare providers and feel safe seeking services. Our HEI active participants are truly pioneering the healthcare industry by implementing robust, comprehensive LGBTQ+ inclusive policies that hopefully, because of their work, will become standard practice.”

The HEI evaluates and scores healthcare facilities on detailed criteria falling under four central pillars:

Foundational Policies and Training in LGBTQ+ Patient-Centered Care;
LGBTQ+ Patient Services and Support;
Employee Benefits and Policies; and,
Patient and Community Engagement.
In the 2022 report, an impressive 496 facilities earned HRC’s “LGBTQ+ Healthcare Equality Leader” designation, receiving the maximum score in each section and earning an overall score of 100. Another 251 facilities earned the “Top Performer” designation with scores between 80 and 95 points and at least partial credit in each section. With 82% of participating facilities scoring 80 points or more, health care facilities are demonstrating concretely that they are going beyond the basics when it comes to adopting policies and practices in LGBTQ+ care.

The remarkable progress reflected in the 2022 HEI includes:

93% of participants met the HEI’s training requirements, completing more than 200,000 hours of staff training in LGBTQ+ patient-centered care.
82% of participating facilities earned either the Leader or Top Performer.
99% of HEI participants documented that they include both “sexual orientation” and “gender identity” in their patient non-discrimination policy.
99% of HEI participants documented that they include both “sexual orientation” and “gender identity” in their employment nondiscrimination policy.
81% of HEI participants offer transgender-inclusive healthcare benefits to their employees, up from 75% in 2019, which was the first year this it was required in order to obtain Leader status. 2020.
In addition to active survey participants, the HRC Foundation proactively researched the key policies for LGBTQ+ inclusion at over 1,300 non-participating hospitals. Unfortunately, these research hospitals were much less likely to have LGBTQ+ non-discrimination policies in place, which is a stark contrast to the near-perfect adoption by active participants. Among the researched hospitals in which we were able to find or obtain enumerated patient non-discrimination policies, only 70% have policies that include both sexual orientation and gender identity compared to 99% of HEI participants.

About LAC+USC Medical Center

LAC+USC Medical Center, one of the largest public hospitals in the country is a 600-bed, Level One Trauma Center and an academic teaching hospital run by the Los Angeles County Department of Health Services (DHS). Through its affiliations with the Keck School of Medicine of the University of Southern California (USC) and the Los Angeles County College of Nursing and Allied Health, it is one of the premier academic teaching hospitals in the nation and one of the state’s leading hospitals for training health professionals. LAC+USC operates special units that serve patients across the Southern California region, including a Burn Center, Level III Neonatal Intensive Care Unit, and Psychiatric and Pediatric Emergency Rooms. LAC+USC is home to the Rand Schrader HIV/AIDS Clinic, the Violence Intervention Program (VIP) offering medical, mental health, protective, and social services to over 20,000 victims of family violence and sexual assault each year, and a renowned medical clinic for children at risk for or already in foster care.

About The Human Rights Campaign Foundation

The Human Rights Campaign Foundation is the educational arm of the Human Rights Campaign (HRC), America’s largest civil rights organization working to achieve equality for lesbian, gay, bisexual, transgender and queer (LGBTQ+) people. Through its programs, the HRC Foundation seeks to make transformational change in the everyday lives of LGBTQ+ people, shedding light on inequity and deepening the public’s understanding of LGBTQ+ issues, with a clear focus on advancing transgender and racial justice. Its work has transformed the landscape for more than 15 million workers, 11 million students, 1 million clients in the adoption and foster care system and so much more. The HRC Foundation provides direct consultation and technical assistance to institutions and communities, driving the advancement of inclusive policies and practices; it builds the capacity of future leaders and allies through fellowship and training programs; and, with the firm belief that we are stronger working together, it forges partnerships with advocates in the U.S. and around the globe to increase our impact and shape the future of our work.